FAQ
Is there roomservice available?
Yes, you can make use of room service during the opening hours of our restaurant Renato's (Monday till Friday between 17:30 and midnight; Saturday and Sunday between 12:00 and midnight.). The room service menu offers a wide selection of snacks, lunch and dinner dishes from our restaurant and bar.
Read our Restaurant Renato's for more information.
Can I bring my dog?
Dogs are more than welcome all year round. The additional charge is €15,00 per pet per night. When staying at our hotel with a dog, please indicate this when making your reservation.
Read our Pet Policy for more information.
Is a 'late check-out' possible?
Yes, it is possible to have a 'late check-out', but only if we are not welcoming new guests after you on the same day. The costs are €60 and you can stay in the apartment until 4 p.m. Please ask on arrival, at the reception if a 'late checkout' is possible.
Unfortunately my credit card payment was not successful. Can I pay by bank transfer?
Of course! You can transfer the total booking amount to the bank account below. Please mention the reservation confirmation number as a reference.
Bank account naam: Poort Beach Boutique Apartments
IBAN: NL 97 ABNA 08 44 95 18 46
BIC: ABNANL2A
Reference: reservation confirmation number
Can I cancel my reservation?
- If you have booked our Non-refundable rate, the full reservation value will be charged in case of a cancellation, or a no-show.
- If you have booked our Flex rate you can cancel free of charge, up to 5 days before arrival day.
Cancellation must be received before 23:59 (CET/CEST) 5 days before arrival day.
Example; arrival day is Sunday. The cancellation must be received on Monday before 23:59 (CET/CEST)
Read our Cancellation Condition for more information.
Are there beach events organized nearby Poort Beach Boutique Apartments? Can these cause noise disturbance?
Yes, beach restaurants organise parties in the high season. Our boutique apartments are located directly to the beach, so if there is a party you will indeed hear that. Good to know: these events are usually only on weekends and from 11 pm the outdoor stages are closed. 12pm is the general closing time for all restaurants.
What is the situation concerning the Corona virus, and what measures are taken?
Dear guest,
At Poort Beach Boutique Apartments, your health and safety, and that of our employees, is our top priority. The Dutch government announced additional measures to limit the spread of the Corona virus (COVID-19) as much as possible. Hotels remain open and may continue to welcome guests.
That is why you are most welcome in our hotel. Of course we do everything to ensure you have a pleasant stay. We do this by taking the following measures:
Hygiene is very important in this situation, for your health and that of our employees. That is why we communicate as much as possible by email, telephone or whatsapp. For example, we limit physical contact in our reception, which is in line with RIVM's advice. RIVM is the ‘Netherlands National Institute for Public Health and the Environment’. Of course we have strict hygiene guidelines in our hotel. These apply now, as always. Our employees and housekeeping are very aware of this and take extra measures such as washing hands frequently and properly.
In addition, we take appropriate measures before and during your stay. Especially to avoid contact moments with each other and to provide you a pleasant stay.
- You will receive the keys to your apartment in the reception in a closed envelope.
- The payment of the tourist tax and the overnight stay we only charge in advance by using credit card or bank transfer.
- Employees keep an appropriate distance to you and guide you to your apartment.
- As mentioned before, the food and drink outlets and restaurants in the Netherlands are closed. The supermarkets are open and you can buy your groceries in for example Haarlem or Zandvoort. Each apartment has its own fully equipped kitchen where you can cook yourself.
- Food delivery or take away from restaurants is allowed and our adjacent snack bar Blazee is also open for take away.
- After your stay, you can deposit the keys in the mailbox next to the reception. We wave you goodbye and look forward to seeing you again some other time!
In Bloemendaal aan Zee you are surrounded by nature. You can continue to enjoy the beach, the sea and the dunes!
If you have any questions, you can always contact us. We will inform you by email about changes in the situation or measures we take.
Mail: info@poortbeach.com
Phone: +31 23 744 02 73
Whatsapp: +31 6 13 13 43 48